Last Updated: August 26, 2026
Moksha Dwara Trust (“Mokshadwara”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you:
- visit or use our website;
- contact us through our website;
- submit an enquiry or request for assistance;
- submit information through Facebook or Instagram Lead Forms operated by Mokshadwara;
- contact us by telephone, email, WhatsApp, or other communication channels; or
- otherwise interact with our services.
By providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here, to the extent consent is required under applicable law.
1. About Mokshadwara
Moksha Dwara Trust is a charitable trust working to provide dignity and assistance in funeral and cremation services, including assistance to people who may be unable to arrange or afford such services.
Our services may include assistance to economically disadvantaged persons, people who are unable to personally attend or arrange the last rites of a deceased family member, and other persons who approach us for eligible assistance.
Company/Trust: Moksha Dwara Trust
Address: 5/137B, V.S. Nagar, Thangam Avenue Annexe, Sikkarayapuram, Kovoor EB, Chennai – 600128, Tamil Nadu, India
Website: https://mokshadwara.com/
Email: admin@mokshadwara.com
2. Information We Collect
We collect only information that is reasonably necessary for the purposes described in this Privacy Policy.
2.1 Information You Provide Directly
Depending on how you interact with us, we may collect:
- First name and last name;
- Mobile/telephone number;
- Email address;
- City, district, state, or other location information;
- Information about your enquiry or request for assistance;
- Information you voluntarily provide about the circumstances of your request;
- Information necessary to coordinate or provide our services; and
- Any other information that you voluntarily provide to us.
You are not required to provide information that is not necessary for your particular enquiry or request.
2.2 Information Submitted Through Facebook and Instagram Lead Forms
If you submit your information through a Facebook or Instagram Lead Form used by Mokshadwara, we may receive the information that you choose to provide through that form.
This may include:
- your name;
- telephone/mobile number;
- email address;
- location;
- answers to questions included in the Lead Form; and
- any other information that you voluntarily submit.
We use this information primarily to respond to your enquiry, understand the assistance you are requesting, contact you regarding your enquiry, and, where appropriate, coordinate or provide relevant services or assistance.
The Lead Form is provided through Meta’s platforms. Meta may separately collect and process information in accordance with Meta’s own terms and privacy policies.
3. Information We May Receive Through Communications
When you contact us by telephone, email, WhatsApp, social media, or other communication methods, we may retain information contained in those communications where reasonably necessary to respond to your enquiry, provide assistance, maintain appropriate records, or comply with legal obligations.
Please avoid sending sensitive or unnecessary personal information unless it is genuinely required for your enquiry or assistance request.
4. Information We Collect Automatically
When you visit our website, certain technical information may be collected automatically, depending on the technologies used on the website.
This may include:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages visited;
- date and time of visits;
- approximate usage information; and
- other technical or diagnostic information.
We may use this information to operate, secure, maintain, and improve our website and services.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information and understand how the website is being used.
Depending on how our website is configured, cookies may be used for:
- essential website functionality;
- security;
- remembering preferences;
- understanding website usage;
- improving website performance; and
- measuring the effectiveness of our communications or advertising.
You may be able to control or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.
6. How We Use Your Personal Information
We may use your personal information for the following purposes:
To respond to enquiries
We use information submitted through our website, Facebook, Instagram, telephone, email, WhatsApp, or other channels to respond to your questions and requests.
To provide or coordinate assistance
Where you request assistance from Mokshadwara, we may use your information to understand the request, determine how we may assist, coordinate relevant services, and communicate with you or other persons involved in providing the assistance.
To communicate with you
We may contact you by telephone, WhatsApp, SMS, email, or other appropriate communication methods regarding:
- your enquiry;
- a request for assistance;
- information necessary to provide a service;
- clarification of information you have provided; or
- other communications directly related to your interaction with Mokshadwara.
To maintain records
We may retain appropriate records of enquiries, assistance requests, communications, and services provided for administrative, operational, accountability, and legal purposes.
To improve our services
We may use information and aggregated or anonymized information to understand how our services and website are used and to improve our operations, communications, services, and outreach.
To comply with legal obligations
We may process or retain personal information where necessary to comply with applicable laws, regulations, lawful requests, court orders, or other legal requirements.
To protect our rights and prevent misuse
We may use information where reasonably necessary to protect the safety, security, rights, property, or interests of Mokshadwara, our beneficiaries, users, volunteers, service providers, or other persons, or to investigate fraud, misuse, or unlawful activity.
7. Use of Information for Advertising and Outreach
Mokshadwara may use online advertising and social-media platforms, including Facebook and Instagram, to communicate information about our services, charitable activities, and assistance programs.
Where you voluntarily submit information through a Lead Form or other enquiry mechanism, we may use that information to respond to your enquiry and communicate with you regarding the subject of your request.
We do not sell your personal information to third parties.
8. When We May Share Your Information
We do not sell or rent your personal information.
We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy, including in the following circumstances.
Service providers
We may share relevant information with trusted service providers who assist us with activities such as:
- website hosting;
- technology and IT services;
- communication;
- enquiry management;
- data storage;
- website analytics; or
- other operational support.
Such service providers may process information on our behalf and should only use it for the purposes for which we engage them.
Persons involved in providing assistance
Where necessary to provide or coordinate a requested service or assistance, we may share relevant information with persons or organizations involved in that service.
We will seek to limit such sharing to information that is reasonably necessary for the relevant purpose.
Legal or regulatory requirements
We may disclose personal information where required or permitted by applicable law, court order, government authority, law-enforcement request, or other lawful process.
Protection of rights and safety
We may disclose information where reasonably necessary to protect the rights, safety, security, or property of Mokshadwara, our beneficiaries, users, staff, volunteers, service providers, or the public.
With your consent
We may share information for another specific purpose where you have provided appropriate consent or otherwise authorized such sharing.
9. Information About Deceased Persons and Their Families
Some requests made to Mokshadwara may involve information relating to a deceased person and their family members, relatives, representatives, or other persons involved in arranging funeral or cremation services.
We may collect and use information about such circumstances when reasonably necessary to understand and respond to a request for assistance.
We will seek to handle such information respectfully and only use or disclose it for appropriate purposes connected with the request, provision of assistance, administration, legal obligations, or other purposes described in this Privacy Policy.
10. Sensitive or Unnecessary Information
Some enquiries may involve personal or sensitive circumstances.
Please provide only information that is reasonably necessary for us to understand and respond to your request.
Unless specifically requested by an authorized representative of Mokshadwara for a legitimate purpose, please do not submit:
- passwords;
- banking passwords or PINs;
- payment-card PINs;
- authentication codes;
- unrelated medical information; or
- other highly sensitive information that is not necessary for your enquiry.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing or coordinating services, maintaining appropriate records, resolving disputes, protecting our rights, and complying with applicable legal obligations.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or operational requirements.
Different categories of information may therefore be retained for different periods.
12. Security of Personal Information
We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
13. Third-Party Websites and Services
Our website, social-media pages, advertisements, or communications may contain links to websites or services operated by third parties.
These third parties may have their own privacy policies and terms.
We are not responsible for the privacy practices, content, or security of third-party websites or services that we do not operate.
You should review the privacy policy of any third-party service before providing your personal information to it.
14. Facebook and Instagram / Meta
Mokshadwara may use Meta’s Facebook and Instagram platforms for advertising, communication, and lead generation.
When you interact with an advertisement or submit a Lead Form on Facebook or Instagram:
- the form may collect information that you choose to provide;
- the information may be made available to Mokshadwara so that we can respond to your enquiry;
- Meta may independently process information according to its own policies and terms; and
- Mokshadwara’s use of information received from the Lead Form is governed by this Privacy Policy.
Submitting a Lead Form does not guarantee that Mokshadwara will be able to provide assistance or services. Any assistance is subject to our assessment, available resources, eligibility considerations, and practical circumstances.
15. Your Privacy Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- request information about personal data we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion or erasure of personal information where applicable;
- withdraw consent where processing is based on consent;
- request information about how your personal information is being processed; and
- raise a question or complaint regarding our handling of your personal information.
Some requests may be subject to applicable legal requirements, exceptions, or limitations.
To exercise a privacy-related right or make a request, please contact us using the details provided in the Contact Us section below.
We may need to verify your identity before responding to certain requests in order to protect your personal information from unauthorized disclosure.
16. Withdrawal of Consent
Where we process your personal information based on your consent, you may request to withdraw that consent.
You may contact us at admin@mokshadwara.com to request withdrawal of consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. We may also continue to retain or process information where required or permitted by applicable law or where another lawful basis for processing applies.
17. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate involvement or authorization of a parent or lawful guardian where required by applicable law.
If you believe that a child has provided personal information to us in circumstances where such information should not have been collected, please contact us.
If we become aware that we have collected personal information inappropriately, we will take reasonable steps to address the situation.
18. International or Third-Party Processing
Some of the technology, communication, hosting, analytics, advertising, or other service providers we use may process information on systems located outside Tamil Nadu or India.
Where personal information is processed by third-party service providers, we take reasonable steps to use appropriate providers and safeguards consistent with applicable requirements.
For services provided through third-party platforms such as Meta, those platforms may independently process information according to their own policies and applicable requirements.
19. Data Relating to Donations or Financial Transactions
If you make a donation or participate in a financial transaction with Mokshadwara, additional information may be collected where necessary to process, record, acknowledge, or comply with legal requirements relating to that transaction.
Payment information may be processed through third-party payment service providers.
Mokshadwara does not request or require you to provide payment-card PINs, passwords, or one-time authentication codes through our website, Facebook/Instagram Lead Forms, email, WhatsApp, or other enquiry channels.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last Updated” date at the beginning of the policy.
We encourage you to review this Privacy Policy periodically.
Where a change is significant and applicable law requires us to provide additional notice or obtain consent, we will take appropriate steps to do so.
21. Contact Us
If you have questions about this Privacy Policy, want to make a privacy request, or have a concern about how your personal information is being handled, please contact us:
Moksha Dwara Trust
5/137B, V.S. Nagar,
Thangam Avenue Annexe,
Sikkarayapuram, Kovoor EB,
Chennai – 600128, Tamil Nadu, India
Email: admin@mokshadwara.com
Website: https://mokshadwara.com/
We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate period.
22. Effective Date
This Privacy Policy is effective from August 26, 2026.